Who we are

IndustryUptime, Inc. dba PK Machine, dba Pumpworks

Physical Address:
IndustryUptime, Inc.
16790 Placer Hills Road, Suite A
Meadow Vista, CA 95722

Mailing address:
IndustryUptime, Inc.
P.O. Box 603
Meadow Vista, CA 95722

Our website address is: https://industryuptime.com

What personal data we collect and why we collect it.
We collect personal data, such as name, email address, personal account preferences; transactional data, such as purchase information.

We collect this data to enable a shopping experience and transactions.

Personal data is not just created by a user’s interactions with your site. Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third party embeds.

User Profiles will be created from registered users when you buy a product from our site.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Contact forms
Your personal data is captured when you submit a contact form, and how long you keep it. For example, you may note that you keep contact form submissions for a certain period for customer service purposes, but you do not use the information submitted through them for marketing purposes.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Google Analytics
We use Google Site Kit for website analytics

Who we share your data with
We work with Stripe, a third party provider with whom we share site data. We also use Woocommerce and third party service providers like SiteDistrict, and to sell products and display our services.

By default WordPress, our website structural theme, does not share any personal data with anyone.

How long we retain your data
We keep contact form entries for six months, analytics records for a year, and customer purchase records for seven years.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data
European data protection law requires data about European residents which is transferred outside the European Union to be safeguarded to the same standards as if the data was in Europe. So in addition to listing where data goes, you should describe how you ensure that these standards are met either by yourself or by your third party providers, whether that is through an agreement such as Privacy Shield, model clauses in your contracts, or binding corporate rules.

Visitor comments may be checked through an automated spam detection service.

Your contact information
Please contact Laura Dierssen at info@industryuptime.com for privacy-specific concerns.

How we protect your data
Our website has an SSL certificate on it, our website service, SiteDistrict, maintains a secure server and our payment processor, Stripe has security measures in place to protect your data.

What data breach procedures we have in place
If there is a data breach, either potential or real, such as internal reporting systems, contact mechanisms, or bug bounties, we will contact the authorities to investigate. If we have retained your contact information, we will contact you by email.

What third parties we receive data from
Our web site receives data about users from third parties, including advertisers, this information must be included within the section of your privacy policy dealing with third party data.

What automated decision making and/or profiling we do with user data
If your web site provides a service which includes automated decision making - for example, allowing customers to apply for credit, or aggregating their data into an advertising profile - you must note that this is taking place, and include information about how that information is used, what decisions are made with that aggregated data, and what rights users have over decisions made without human intervention.